- NATIONWIDE DELIVERY
- Free shipping for orders over R900
- medical aid approved
These Terms and Conditions govern your use of the Lensify website located at www.lensify.co.za and any purchases made through the website. By accessing or using this website, you agree to be bound by these Terms and Conditions. If you do not agree with any part of these Terms, please do not use the website.
Lensify is a South African online retailer specialising in contact lenses and eye-care products. Lensify operates in accordance with South African law, including the Consumer Protection Act, the Electronic Communications and Transactions Act, and applicable optometric regulations.
Lensify reserves the right to update or amend these Terms and Conditions at any time. Any changes will take effect once published on the website.
By using this website, you confirm that you are at least 18 years old or that you are using the website with the consent and supervision of a parent or legal guardian.
You agree to provide accurate, current, and complete information when placing an order or creating an account on Lensify.
A valid contact lens prescription is required for all prescription contact lenses sold on Lensify.
Prescriptions must be issued by a registered optometrist and must generally be no older than 12 months, unless otherwise required by law. Lensify reserves the right to verify prescriptions before processing or dispatching an order.
Orders may be delayed, cancelled, or refunded if a valid prescription cannot be verified. Non-prescription or cosmetic lenses will only be supplied where legally permitted.
Lensify makes every effort to ensure that all product descriptions, images, prices, and availability information displayed on the website are accurate.
Product packaging, branding, or specifications may change from time to time due to manufacturer updates. Lensify does not guarantee that all products will always be in stock and reserves the right to limit quantities or discontinue products without notice.
All prices displayed on the website are in South African Rand (ZAR) and include VAT unless stated otherwise.
Lensify reserves the right to correct pricing errors or update prices at any time without prior notice. Payment must be made in full before an order is processed. Accepted payment methods are displayed at checkout.
Orders will only be processed once payment has been successfully received.
An order is only considered accepted once payment has been confirmed and any prescription requirements have been met.
Lensify reserves the right to refuse, cancel, or limit any order at its discretion, including orders suspected of fraud or misuse. If an order is cancelled after payment, a refund will be processed in accordance with Lensify’s refund policy.
Lensify delivers within South Africa unless otherwise stated.
Delivery timeframes provided on the website are estimates only and may vary due to courier delays or unforeseen circumstances. Lensify is not responsible for delays caused by third-party couriers.
The risk of loss passes to the customer upon delivery. Customers are responsible for providing accurate delivery details.
Due to the medical and hygienic nature of contact lenses, opened or used products cannot be returned.
Returns are only accepted for unopened, sealed products in their original condition. Refunds or replacements may be offered for incorrect items supplied, damaged goods on arrival, or manufacturing defects.
All return requests must be submitted within a reasonable time after delivery and may require proof of purchase.
Lensify does not provide medical or optometric advice. All information on the website is provided for general guidance only.
Customers should always follow the advice and instructions of their optometrist or eye-care professional. Lensify is not responsible for misuse of products or failure to follow prescribed instructions.
If you create an account on Lensify, you are responsible for maintaining the confidentiality of your login details.
You agree to notify Lensify immediately of any unauthorised use of your account. Lensify is not liable for any loss or damage arising from unauthorised account access.
All content on the Lensify website, including text, images, logos, designs, and layout, is the intellectual property of Lensify or its licensors.
No content may be copied, reproduced, distributed, or used without prior written permission from Lensify.
You agree not to use the website for any unlawful purpose or in a way that may damage, disable, or impair the website.
You may not attempt to gain unauthorised access to any systems, misrepresent prescription information, or interfere with the security or functionality of the website.
Lensify reserves the right to restrict or terminate access if misuse is suspected.
To the fullest extent permitted by South African law, Lensify shall not be liable for any indirect, incidental, or consequential damages arising from the use of the website or products purchased.
Lensify’s liability is limited to the value of the products purchased. Nothing in these Terms limits any rights under the Consumer Protection Act.
Lensify processes personal information in accordance with the Protection of Personal Information Act (POPIA).
Please refer to the Lensify Privacy Policy for full details on how personal information is collected, stored, and used.
These Terms and Conditions are governed by the laws of the Republic of South Africa.
Any disputes arising from the use of this website or these Terms and Conditions shall be subject to the jurisdiction of South African courts.
For any questions regarding these Terms and Conditions, please contact Lensify through the contact page on the website.
